TERMS & CONDITIONS FOR ROOM RENTALS
https://emblazehotel.com/agreement
(“Agreement”)
Effective as of June 14, 2026
This Agreement governs reservations, bookings, payment authorizations, occupancy, room use, guest conduct, charges, and stays at Emblaze Hotel, a separate protected limited-liability series of Natalia Hospitality, LLC (the “Hotel”). By making or authorizing a reservation, booking, or payment; using, accepting, or occupying Hotel accommodations in any form; entering or occupying a guest room; or otherwise receiving or benefiting from Hotel services, You (“Guest,” “You,” “Your,” and/or “Booking Party”) irrevocably agree to this Agreement for Yourself and all occupants, invitees, representatives, and persons associated with Your reservation or stay. You irrevocably authorize billing to Your debit card, credit card, virtual card, bank card, corporate card, OTA payment method, third-party payment method, or other payment instrument (“Card”) in accordance with this Agreement and Your agreement with Your Card issuer. “Responsible Party” means any Booking Party, corporate lodging provider, employer, contractor, coordinator, travel arranger, Online Travel Agency (OTA), representative, corporate account, or other person or entity that authorizes, arranges, guarantees, or pays for a reservation on behalf of another Guest or occupant.
All limitations, waivers, authorizations, indemnities, disclaimers, and protective provisions in this Agreement apply to the fullest extent permitted by applicable law, unless a specific provision states a different standard.
1. PAYMENT, RESERVATIONS, CANCELLATIONS & CHARGES
1.1 Authorization
You authorize the Hotel to immediately pre-authorize and/or fully charge Your Card for all amounts due under this Agreement, including room rates, taxes, fees, deposits, incidentals, extensions, damages, excessive cleaning, smoking/vaping violations, pet fees, missing items, out-of-service charges, chargeback-related losses, collection costs, and authorized ancillary services. This authorization applies to confirmed reservations whether or not You check in, cancel, dispute charges, initiate a chargeback, or otherwise fail to use the reserved accommodations. Failure, decline, reversal, blocking, chargeback, or invalidity of a payment method does not cancel, void, reduce, or modify a confirmed reservation, and You remain personally and contractually responsible for all amounts due. This authorization extends to written, verbal, electronic, digital, OTA-based, corporate, third-party, and online requests and instructions relating to Your reservation, stay, charges, extensions, or associated services.
1.2 Booking Party; Third-Party and Corporate Reservations
Any Guest staying in a room and/or any Responsible Party that authorizes a reservation or payment method remains responsible for payment obligations, cancellation obligations, no-show charges, damages, collection costs, and chargeback-related losses. Guest occupancy by someone other than the Booking Party does not release the Booking Party or the primary Guest from liability. Where more than one person or entity is responsible for a reservation, all are jointly and severally liable.
1.3 Fee Schedule and Operational Policies Incorporated
The Hotel maintains a Schedule of Fees & Operational Policies at https://emblazehotel.com/fees, incorporated by reference as part of this Agreement. The Fee Schedule may include early check-in and late check-out fees, pet fees, smoking/vaping recovery fees, excessive cleaning fees, damage charges, room recovery charges, housekeeping policies, and related terms. The version in effect at the time the reservation is made, the stay occurs, or the charge arises shall govern. The Hotel may update the Fee Schedule prospectively by posting a revised version online.
1.4 For Hotel Direct Reservations Only: 72-Hour Prior-to-Arrival Cancellation Policy
This policy applies exclusively to reservations made directly with the Hotel (at https://emblazehotel.com or by calling 361-786-0110): cancellation must be completed at least seventy-two (72) hours before the scheduled check-in time of 4:00 p.m. Central Time on the arrival date to avoid liability. Any reservation cancelled less than seventy-two (72) hours before the scheduled check-in time — including any reservation originally made within seventy-two (72) hours of the scheduled arrival — is immediately non-cancellable, non-refundable, and non-modifiable upon booking, and the Booking Party and/or Guest remains responsible for all charges for the entire reserved length of stay, including applicable taxes and fees. Early departures, shortened stays, travel delays, voluntary departure, or unused nights do not entitle You to any refund, credit, reduction, or adjustment. The Hotel relies on confirmed reservations by removing room inventory from availability and foregoing other booking opportunities.
1.5 Online Travel Agency (OTA) Reservations
Reservations made through third-party booking platforms are governed exclusively by the terms presented at the time of booking through such platform. For this Hotel, OTA reservations are expressly non-cancellable, non-refundable, and non-modifiable immediately upon confirmation and/or payment, and the Booking Party and/or Guest remains responsible for all charges for the entire reserved length of stay, including applicable taxes and fees. The Hotel will NOT modify, cancel, refund, or override OTA reservations. Any changes must be directed to the OTA and remain subject to the OTA’s terms. By completing an OTA reservation, the Booking Party acknowledges these terms and agrees the Hotel relies on them in accepting the reservation.
1.6 Cancellation Procedure and Effectiveness
Cancellation and modification rights, if any exist, are strictly governed by Sections 1.4 and 1.5. Any request to cancel or modify a permitted reservation is not effective unless the Hotel or applicable OTA confirms it in writing. The Hotel’s internal records, audit logs, booking records, folios, and transaction histories shall control for purposes of determining reservation status, charges, and Guest liability, absent clear and convincing evidence of material error. Verbal communications do not constitute proof of cancellation absent written confirmation from the Hotel or applicable booking channel. No cancellation, modification, waiver, refund, or credit shall be effective unless authorized by Hotel management in writing or confirmed through the applicable booking channel.
1.7 No Refunds for Unused Nights
The Hotel does not provide refunds, credits, or adjustments for early departure, unused nights, shortened stays, delayed arrival, or failure to occupy the room, regardless of booking channel or circumstance. Guest remains responsible for all charges for the entire reserved length of stay.
1.8 Payment Disputes; Chargebacks; Collection Costs
You agree to contact the Hotel in writing regarding billing concerns before initiating a chargeback or payment dispute process whenever reasonably possible. If a payment dispute, chargeback, retrieval request, reversal, or fraud claim is initiated regarding charges arising under this Agreement, You remain contractually responsible for all legitimately incurred charges regardless of the outcome of any card-network, bank, or processor determination. A bank or card-network reversal does not determine whether the underlying Hotel charges were validly incurred under this Agreement. You remain personally responsible for unpaid balances and all costs of collection, including reasonable attorneys’ fees, collection agency fees, arbitration costs, court costs, filing fees, and costs incurred responding to chargebacks or payment disputes. This Section applies to circumstances involving unauthorized use of a third-party card, stolen-card claims, corporate-card disputes, declined or blocked payment methods, or cardholder fraud claims where the Hotel provided accommodations or incurred losses in reliance on the reservation.
2. PERSONAL PROPERTY; VALUABLES; VEHICLES; PARKING; LIEN
2.1 Personal Property; Valuables; Vehicles; Parking; Lost & Found
You are urged to secure valuables including cash, jewelry, electronics, documents, medication, and other property. A secure safe may be available upon request. You assume responsibility for the safekeeping of Your property, vehicle, and vehicle contents. Parking is provided solely as a convenience and at Your own risk. The Hotel is not responsible for theft, loss, vandalism, or damage to personal property, valuables, vehicles, or vehicle contents, and as a condition of parking on or bringing property onto Hotel premises, You hold the Hotel harmless from all such claims. Items left behind may be stored for a reasonable period and thereafter discarded, donated, or disposed of. Return shipment may be arranged at Your request and expense. Property left on the premises may be held at the owner’s risk.
2.2 Possessory Lien; Property Held for Unpaid Amounts
To the extent permitted by law, including but not limited to Texas Property Code Chapter 70 (Hotel Liens), the Hotel hereby exercises any possessory lien, statutory lien, common-law lien, or other available remedy against items left, abandoned, stored, or remaining on the premises for unpaid amounts due.
3. CHECK-IN, CHECK-OUT, EXTENSIONS & REQUIREMENTS
3.1 Times
Check-In: 4:00 p.m. Central Time. Check-Out: 11:00 a.m. Central Time. Early check-in and late check-out are not guaranteed and remain subject to availability, housekeeping status, staffing, and management approval. Applicable charges are stated in the Fee Schedule.
3.2 Extensions
Extension requests must be made before 11:00 a.m. on the scheduled checkout day and are subject to availability, management approval, payment authorization, and the Hotel’s then-current rates as advertised on the Hotel’s website at https://emblazehotel.com, unless the Hotel in its sole written discretion agrees to a discounted rate in writing. No extension or discount is effective unless approved by the Hotel in writing.
3.3 Registration; Age; Identification; All Occupants; Deposit
The primary registrant must be at least eighteen (18) years of age, present valid government-issued photo identification, and present a valid Card in the registrant’s name unless the Hotel has approved a third-party or corporate payment arrangement in writing in advance. Prepayment, OTA payment, or corporate payment does not waive the Hotel’s identification, registration, deposit, or verification requirements as conditions of check-in.
All room occupants must be registered, and all adult occupants must present valid government-issued photo identification. Unregistered occupants, unauthorized visitors, false names, or occupancy-limit violations may result in denial of access, removal, termination of occupancy, and/or additional charges. The Hotel may deny check-in, terminate occupancy, or require alternate payment if any registration, identification, or authorization requirement is not satisfied. The primary Guest and Booking Party remain responsible for all occupants, visitors, invitees, and all amounts due. The Hotel may require additional verification, deposits, or pre-authorizations in its sole discretion.
3.4 Late Check-Out
Unauthorized late check-out may result in additional charges up to an additional night at the Hotel’s then-current advertised rate plus applicable taxes and fees, and may also result in termination of guest privileges and removal consistent with applicable law.
4. ROOM CONDITION; HOUSEKEEPING; ROOM ENTRY
4.1 Inspection; Reporting Defects; Sole and Exclusive Remedy
You agree to report any apparent health, safety, cleanliness, maintenance, or quality concern to the front desk no later than thirty (30) minutes of check-in to request a room change or service correction. Subject to availability, Your sole and exclusive remedy for apparent room defects shall be a room change, repair attempt, or service correction. Failure to timely report apparent concerns constitutes acceptance of the room condition for the remaining duration of the stay.
4.2 Housekeeping Services
Housekeeping frequency, linen exchange, towel exchange, and room servicing may vary depending on occupancy, staffing, room type, room condition, and length of stay. The Hotel does not guarantee daily housekeeping service. For extended stays, housekeeping will generally be provided periodically. Towel or linen exchange may be available upon request during designated housekeeping hours, subject to staffing and availability. Additional details may be stated in the Fee Schedule.
4.3 Room Entry; Privacy Signs; Privacy Notices
The Hotel respects guest privacy, but privacy signs, do-not-disturb notices, or similar notices do not prevent the Hotel from entering an occupied room when entry is reasonably necessary. The Hotel reserves the right to enter occupied rooms at reasonable times for housekeeping, maintenance, repairs, inspections, safety checks, welfare checks, security concerns, pest-control measures, policy enforcement, emergencies, sanitation, damage prevention, or other lawful Hotel purposes. In emergencies, suspected policy violations, safety concerns, or circumstances requiring immediate attention, the Hotel may enter without prior notice. Refusal to permit reasonable room entry may result in denial of service, termination of occupancy, or removal.
4.4 Consent to Entry; Limited Privacy Acknowledgment
As a temporary transient hotel guest, You acknowledge that You have a limited expectation of privacy with respect to authorized Hotel personnel entering the guest room for the purposes described in this Agreement. By accepting a room key and occupying a guest room, You irrevocably consent to and authorize all Hotel entries described in Section 4.3, and You waive any claim against the Hotel or its authorized personnel arising from lawful room entry conducted pursuant to this Agreement. This Section does not affect any rights with respect to governmental or law enforcement entities, which are governed by applicable law.
5. IN-ROOM ENTERTAINMENT & AMENITIES
5.1 Disclaimer
Television, streaming, internet, Wi-Fi, appliances, laundry facilities, kitchen facilities, and other amenities are provided without warranty regarding availability, compatibility, speed, uninterrupted operation, quality, or performance and may be modified, interrupted, restricted, or discontinued without notice. Amenities are provided for lawful personal guest use only and are subject to operational limits, maintenance, and Hotel rules.
6. PET POLICY
6.1 Approval; Fees
Pet stays are permitted only with Hotel approval, subject to Hotel rules and the Fee Schedule. Applicable pet fees, authorization holds, and pet-related charges are stated in the Fee Schedule. Pet stays remain subject to the Hotel’s discretion and may be denied, conditioned, or revoked for hygiene, disturbance, allergy, damage, pest, odor, sanitation, or safety concerns.
6.2 Responsibility
You remain responsible for all pet-related damages, odor remediation, pest treatment, flea treatment, sanitation costs, excessive cleaning, loss-of-use charges, and all other pet-related losses. Unauthorized pets may result in additional charges, termination of occupancy, removal of the animal, and other lawful action.
7. NON-SMOKING / NON-VAPING
7.1 Prohibition; Fees
The entire Hotel is non-smoking and non-vaping unless expressly designated otherwise in writing by Hotel management. Smoking, vaping, marijuana, cannabis, or use of any odor-producing substance in prohibited areas may result in room recovery fees, odor remediation charges, ozone treatment charges, out-of-service charges, excessive cleaning charges, and additional damages as stated in the Fee Schedule.
8. TEMPORARY TRANSIENT OCCUPANCY; NO TENANCY; NO PERMANENCY; REMOVAL; RIGHT TO REFUSE; INDEMNITY
8.1 Transient Guest Status Only; Irrevocable Waiver of Tenancy and/or Permanency
You acknowledge and agree that You are at all times a temporary transient hotel guest and not a tenant, resident, permanent occupant, leaseholder, or homestead claimant under any theory of law. Regardless of length of stay — including stays of thirty (30) or more consecutive days — or any tax classification as a “permanent” guest for occupancy-tax purposes only, You irrevocably waive any right to claim any form of real permanency, tenancy, leasehold, homestead, or residential occupancy status. As a material condition of being permitted to stay, You accept that Your occupancy is solely as a temporary transient hotel guest and not as a permanent guest and/or residential tenant under any theory.
8.2 Immediate Vacatur; Right to Refuse or Terminate Service; Trespass; Law Enforcement
The Hotel may terminate guest privileges, refuse service, deny occupancy, restrict access, or require immediate vacatur for nonpayment, payment failure, policy violations, fraud, chargeback activity, refusal to comply with lawful directives, safety or security concerns, unauthorized occupancy, unlawful conduct, disruptive behavior, damage, threats, harassment, or in the Hotel’s reasonable discretion for operational, safety, or security reasons, or for conduct that, in the Hotel’s reasonable judgment, endangers persons or property or materially interferes with Hotel operations or guest comfort. You remain responsible for the full amount due for the entire reserved length of Your stay regardless of the reason for termination, refusal, or removal.
Upon notice, You shall immediately vacate. If You fail to vacate, You acknowledge loss of guest status and consent to removal as a trespasser consistent with applicable law, including the Hotel’s right to seek law enforcement assistance and/or injunctive relief.
You expressly and irrevocably waive any and all rights, procedural protections, notice requirements, waiting periods, cure periods, and judicial process that may otherwise apply to or delay the Hotel’s right to require immediate vacatur, regardless of the duration of Your stay, the number of consecutive nights You have resided at the Hotel, any administrative or tax classification of Your occupancy, or any other factor. No length of stay — including thirty (30) or more consecutive days — shall create or afford You any tenancy or permanency rights, residential protections, procedural delays, or right to remain on the premises beyond the Hotel’s notice to vacate. You accept this waiver as a material condition of being permitted to occupy the Hotel.
8.3 Indemnification
FOR PURPOSES OF THIS SECTION 8.3, “YOU,” “YOUR,” AND “GUEST” INCLUDE ALL ROOM OCCUPANTS, INVITEES, GUESTS OF GUEST, REPRESENTATIVES, AGENTS, AND ALL PERSONS PRESENT AT THE HOTEL IN CONNECTION WITH YOUR RESERVATION OR STAY.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS THE HOTEL, ITS PROTECTED SERIES, PARENT, AFFILIATES, OWNERS, MANAGERS, MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LOSSES, DAMAGES, COSTS, FINES, PENALTIES, LIABILITIES, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING FROM OR RELATED TO:
(A) YOUR RESERVATION, OCCUPANCY, CONDUCT, PAYMENT OBLIGATIONS, OR BREACH OF THIS AGREEMENT OR HOTEL RULES;
(B) YOUR FAILURE TO VACATE UPON TERMINATION OF GUEST PRIVILEGES;
(C) DAMAGE, DISTURBANCE, UNLAWFUL ACTIVITY, FRAUD, PAYMENT DISPUTES, CHARGEBACKS, OR POLICY VIOLATIONS CAUSED BY YOU OR ANY ASSOCIATED PERSON;
(D) ANY ALLEGATION THAT YOUR REMOVAL, OR THE REMOVAL OF ANY ROOM OCCUPANT, INVITEE, OR ASSOCIATED PERSON, THE TERMINATION OF OCCUPANCY, THE DENIAL OF ACCESS, OR ANY ROOM ENTRY BY THE HOTEL CAUSED YOU OR THEM HARM.
9. DATA USE & COMMUNICATIONS
9.1 Consent
You consent to the Hotel’s use of Your personal information for billing, fraud prevention, operational, administrative, security, legal, collection, marketing, and guest-service purposes consistent with applicable law and the Hotel’s Privacy Policy (https://emblazehotel.com/privacy-policy/). If You provide a mobile number or email address, You consent to transactional communications relating to Your reservation, payment, balance, stay, policies, disputes, and Hotel services. You may opt out of marketing communications as permitted by law; transactional and legal communications will continue as necessary.
10. ARBITRATION; ONLINE DISPUTE RESOLUTION; NO COURT/JURY; NO CLASS PROCEEDINGS
10.1 Agreement to Arbitrate; Scope
To the fullest extent permitted by law, any claim or controversy arising out of or relating to this Agreement, the Fee Schedule, Your reservation, Your stay, occupancy, removal, room entry, payment obligations, charges, damages, policies, services, or related matters not resolved informally shall be resolved exclusively through final and binding arbitration on an individual basis, except for court proceedings expressly permitted under Section 20.
10.2 Arbitration Administrator; Rules; Fast Document-Only Track
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, available at https://www.adr.org. For all disputes in which no disclosed claim or counterclaim exceeds $25,000, arbitration shall be resolved by documents-only/desk arbitration under the AAA’s Document Submission Procedures (Rule D-1(b)), unless the arbitrator determines that a hearing is required for fundamental fairness. For all other disputes, virtual hearings are the default. No in-person hearing shall be required unless the arbitrator determines that one is legally necessary.
10.3 Fallback Administrator
If the AAA is unwilling, unable, or unavailable to administer or complete the arbitration, arbitration shall proceed before: (a) JAMS under its applicable rules; or (b) if JAMS is unavailable, an arbitrator appointed by a court of competent jurisdiction under applicable arbitration law. Remote proceedings shall remain the default unless prohibited by applicable law or the governing arbitration rules.
10.4 Fees; Remedies; Written Decision
The arbitrator may award any remedy available under applicable law and shall issue a reasoned written decision. A Guest shall pay no more in filing fees than would be due to file a civil action in a Texas state court, unless applicable law permits otherwise. Other arbitration fees may be allocated consistent with applicable law, the administrator’s rules, and the arbitrator’s award. The Hotel may recover unpaid balances, filing fees, administrative fees, arbitration fees, collection costs, attorneys’ fees, chargeback-related costs, and other recoverable amounts to the fullest extent permitted by law.
10.5 No Court or Jury; No Class / Representative Proceedings
YOU WAIVE ANY RIGHT TO A COURT OR JURY TRIAL FOR COVERED DISPUTES, EXCEPT FOR COURT PROCEEDINGS EXPRESSLY PERMITTED UNDER SECTION 20.
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER PROCEEDING; (B) NO CLAIM SHALL BE ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS; AND (C) NO CLAIM MAY BE BROUGHT IN A REPRESENTATIVE CAPACITY ON BEHALF OF OTHERS OR THE GENERAL PUBLIC. CLAIMS MUST BE BROUGHT SOLELY ON AN INDIVIDUAL BASIS.
11. LIMITATION OF HOTEL LIABILITY; EXCLUSIVE REMEDIES
Except for liability that cannot legally be limited, including mandatory and non-waivable statutory rights under applicable law, the following limitations apply to all claims asserted against the Hotel.
11.1 No Consequential, Special, Incidental, Punitive, or Exemplary Damages
The Hotel shall not be liable for any indirect, incidental, consequential, special, reliance, lost-profit, loss-of-use, emotional-distress, punitive, exemplary, or similar damages arising out of or relating to any reservation, stay, occupancy, service issue, amenity issue, billing issue, room condition, housekeeping issue, internet issue, interruption, removal, denial of service, cancellation, or related matter. These exclusions and limitations apply to all causes of action, whether arising in contract, tort, strict liability, warranty, or under any applicable statute, including consumer protection statutes, to the maximum extent permitted by applicable law. To the extent any claim arises under a statute that mandates specific remedies that cannot be contractually limited, the Hotel’s liability for such mandatory statutory remedy is expressly preserved; all other liability remains limited as set forth herein.
11.2 Room-Related and Stay-Related Claims; Compelled Award Cap; Hotel’s Election of Liquidated Damages
For any claim of any kind or nature arising from or relating to Guest’s reservation, stay, occupancy, the condition or operation of the Hotel or guest room, or any services or accommodations provided by the Hotel — regardless of how such claim is characterized or the legal theory asserted, including without limitation claims relating to room condition, housekeeping, maintenance, amenities, internet, pest control, sanitation, habitability, service interruption, dissatisfaction, inconvenience, or loss of enjoyment — Guest’s exclusive remedy shall be a room change, repair attempt, service correction, or discretionary accommodation as determined solely by the Hotel.
Compelled Award Cap. If a monetary remedy is explicitly and legally compelled and/or awarded by an arbitrator or court, the Hotel’s maximum monetary liability for any such claim shall not exceed one (1) night’s room rate actually paid for the affected room, excluding taxes, fees, deposits, incidentals, pet fees, and ancillary charges. The parties agree this amount represents a reasonable pre-agreed estimate of the maximum recoverable loss and is not a penalty.
Hotel’s Election of Liquidated Damages. Separately and independently, at any time and in its sole discretion — including before, during, or after any dispute or arbitration proceeding — the Hotel may elect to tender or pay to Guest an amount equal to the greater of (a) $50.00 or (b) twenty-five percent (25%) of one (1) night’s room rate actually paid for the affected room, in each case not to exceed one (1) night’s room rate actually paid for the affected room (excluding taxes, fees, deposits, incidentals, pet fees, and ancillary charges), as full and final liquidated damages. Upon the Hotel’s election and tender or payment of such amount, such payment shall constitute a complete release and discharge of any and all claims, demands, actions, causes of action, and liabilities of any kind or nature — regardless of how characterized or what legal theory is asserted — of Guest, all room occupants, all invitees, all persons associated with the reservation or stay, and any Responsible Party against the Hotel and its related parties arising from or relating to Guest’s reservation, stay, occupancy, the condition or operation of the Hotel or guest room, or any services or accommodations provided by the Hotel. The parties agree this amount represents a reasonable pre-agreed estimate of recoverable loss for the categories of claims to which it applies and is not a penalty.
Neither the Compelled Award Cap nor the Hotel’s Election of Liquidated Damages limits, reduces, waives, or releases any claim, right, or remedy of the Hotel against any Guest, Booking Party, room occupant, invitee, Responsible Party, or other person or entity for amounts owed to the Hotel under this Agreement.
11.3 Billing Error or Overcharge Claims
For any proven billing error or unauthorized overcharge caused by the Hotel, Guest’s exclusive monetary remedy shall be limited to correction, reversal, or refund of the specific erroneous charge actually paid to the Hotel. No billing dispute shall entitle Guest to a refund, credit, or offset against unrelated valid charges.
11.4 Amounts Owed to Hotel Not Limited
This Section limits only claims asserted against the Hotel. It does not limit, reduce, waive, discharge, or cap any amounts owed to the Hotel by any Guest, Booking Party, occupant, invitee, or Responsible Party.
12. NON-WAIVABLE RIGHTS PRESERVED
12.1 No Waiver of Non-Waivable Rights
Nothing in this Agreement waives or limits any right or remedy that cannot legally be waived or limited under applicable Texas or federal law, including mandatory and non-waivable statutory consumer-protection rights and remedies.
13. GENERAL PROVISIONS
13.1 Severability and Reformation
If any provision is held invalid or unenforceable, it shall be reformed and enforced to the maximum extent permitted, and the remainder shall continue in full force and effect.
13.2 Entire Agreement
This Agreement, together with the incorporated Fee Schedule and any reservation-specific written terms, constitutes the entire understanding regarding Your reservation, payment obligations, occupancy, and stay and supersedes prior communications on that subject.
13.3 Survival
Cancellation, modification, expiration, no-show, early departure, check-out, termination of occupancy, payment reversal, chargeback, or completion of the reservation or stay shall not affect any rights, remedies, obligations, limitations, authorizations, waivers, or liabilities that accrued before such event or that by their nature are intended to survive.
All Sections of this Agreement (Sections 1 through 21), in their entireties, together with the incorporated Fee Schedule in its entirety, shall survive cancellation, modification, expiration, no-show, early departure, check-out, termination of occupancy, payment reversal, chargeback, and completion of the reservation or stay, in perpetuity to the maximum extent permitted by law, for the benefit of the Hotel and all of its related parties.
13.4 Contractual Limitation Period
ANY CLAIM ARISING FROM OR RELATING TO THIS AGREEMENT, THE FEE SCHEDULE, YOUR RESERVATION, YOUR STAY, YOUR OCCUPANCY, OR ANY HOTEL SERVICES MUST BE INITIATED — WHETHER IN ARBITRATION OR IN ANY COURT PROCEEDING PERMITTED UNDER SECTION 20 — NO LATER THAN SIX (6) MONTHS AFTER THE DATE OF CHECK-OUT OR THE DATE ON WHICH THE CLAIM FIRST ACCRUED, WHICHEVER IS EARLIER. ANY CLAIM NOT TIMELY BROUGHT IS PERMANENTLY WAIVED AND FOREVER BARRED.
THIS CONTRACTUAL LIMITATION PERIOD DOES NOT APPLY TO AMOUNTS OWED BY GUEST TO THE HOTEL, FOR WHICH THE HOTEL RETAINS THE BENEFIT OF THE FULL STATUTORY LIMITATION PERIOD UNDER APPLICABLE LAW.
14. HOUSE RULES; CONDUCT; WEAPONS
14.1 House Rules; Prohibited Conduct
You shall comply with all posted, published, or provided Hotel rules, including quiet hours, occupancy limits, sanitation standards, parking rules, conduct standards, safety rules, and prohibitions on parties, nuisance, harassment, threats, illegal activity, tampering with safety equipment, smoking/vaping violations, unauthorized pets, or use of the room for commercial or unlawful purposes. Violations may result in additional charges, refusal of service, immediate removal, and/or referral to law enforcement.
14.2 Weapons and Dangerous Items
Under Texas law, Guests may possess lawfully owned firearms within their guest room in strict compliance with all applicable federal, state, and local laws. Firearms and other weapons may not be openly carried, displayed, or brandished in lobbies, common areas, hallways, parking areas, or other shared Hotel spaces without prior written authorization from Hotel management.
Explosives, incendiary devices, and weapons prohibited under Texas Penal Code § 46.05 or any other applicable law are strictly prohibited on Hotel property at all times. Guests who bring prohibited or unlawfully possessed weapons onto Hotel property are subject to immediate termination of occupancy, removal, referral to law enforcement, and remain responsible for all resulting damages, fines, and penalties.
15. DAMAGE, LOSS & FEES
15.1 Damage, Loss & Fees
You remain responsible for the cost to repair or replace damaged property, missing items, nuisance-triggered emergency responses, pest treatment, odor remediation, excessive cleaning, biohazard cleanup, room recovery, out-of-service charges, and related losses. Applicable charges may include unauthorized late check-out charges, smoking/vaping/cannabis recovery fees, pet remediation charges, excessive cleaning fees, damage charges, missing-item charges, loss-of-use charges, and prohibited-item removal costs. The Hotel may charge such amounts to the Card on file. Specific fee amounts are stated in the Fee Schedule.
16. WI-FI / INTERNET USE
16.1 Acceptable Use; No Warranty
Internet access, if provided, is for lawful personal use only and is provided as-is without warranty. The Hotel may manage bandwidth, restrict content, suspend access, monitor for security purposes, or terminate internet access for misuse, unlawful conduct, excessive bandwidth use, security concerns, or operational reasons.
17. FORCE MAJEURE; SERVICE INTERRUPTIONS
17.1 Events Beyond Control; Accommodations Remedy
The Hotel shall not be liable for failures, interruptions, cancellations, closures, delays, reduced services, denied access, or modified operations caused by events beyond the Hotel’s reasonable control, including power or utility outages, severe weather, public emergencies, governmental orders, disasters, supply disruptions, labor disruptions, strikes, security threats, public health events, third-party failures, or similar events. During such events, the Hotel may cancel, suspend, relocate, or modify reservations, accommodations, amenities, housekeeping, services, or operations without liability. If a force majeure event prevents occupancy of a reserved and prepaid room for one or more nights, the Hotel may, in its sole discretion and subject to availability, elect to provide one or more of the following in full and final satisfaction of its obligations: (a) substitute accommodations at the Hotel if available; or (b) a credit toward a future stay at the Hotel equal in dollar amount to the prepaid affected nights (excluding taxes, fees, and ancillary charges), valid for ninety (90) days from the date of issuance, non-transferable, non-refundable, non-cashable, and subject to availability at the time of redemption. No other refund, credit, or compensation shall be required except where explicitly mandated by applicable law.
18. SERIES-LIMITED LIABILITY; NO RECOURSE BEYOND PROTECTED SERIES
18.1 Limited Recourse
To the maximum extent permitted by law, any claim, right, remedy, and/or recovery relating to Your reservation, stay, occupancy, payment, removal, room entry, services, and/or this Agreement is limited exclusively to the assets of Emblaze Hotel as a protected series and shall not extend to the assets of Natalia Hospitality, LLC, any parent, other protected series, affiliate, member, manager, owner, officer, employee, or agent in their separate capacities. This provision is a material condition of the Hotel’s willingness to provide lodging.
19. CONFLICTS; ONLINE TERMS CONTROL; POSTED NOTICES
19.1 Online Terms Control
The terms published at https://emblazehotel.com/agreement constitute the definitive and controlling version of this Agreement. To the extent any invoice, folio, registration card, signage, printed material, employee statement, email, oral statement, or other communication conflicts with these online terms, these online terms shall control. For OTA reservations, the OTA terms presented at the time of booking shall control as to OTA-specific cancellation, refund, payment, and modification terms. No employee, agent, vendor, or representative is authorized to waive, modify, or contradict this Agreement unless expressly authorized in writing by an officer of the Hotel.
19.2 Posted Notices; Key Holders; Printed Copies
The Hotel may provide notice of this Agreement and/or the Fee Schedule through registration cards, booking confirmations, key holders, posted notices, in-room notices, website disclosures, QR codes, or other communications. Use of a room key, acceptance of a key holder, entry into or continued occupancy of a guest room, or use of Hotel accommodations after notice of this Agreement constitutes acceptance of this Agreement. Printed copies are available at the front desk upon request.
20. GOVERNING LAW; VENUE FOR PERMITTED COURT PROCEEDINGS
20.1 Governing Law; Exclusive Venue; Waiver of Other Jurisdictions
This Agreement is governed by the laws of the State of Texas.
For any court action permitted under this Agreement, including actions to enter, confirm, vacate, modify, or enforce an arbitration award, obtain injunctive relief, recover possession, address trespass or removal, enforce a lien, or collect an arbitration award, the exclusive venue is in state or federal courts located in Live Oak County, Texas. The parties irrevocably consent to personal jurisdiction in such courts and expressly waive any and all rights to: (a) challenge or contest venue in Live Oak County, Texas; (b) seek transfer, removal, or dismissal of any action on the basis of improper or inconvenient venue; and (c) commence or maintain any court action in any other jurisdiction, county, state, or forum arising out of or relating to this Agreement or any stay at the Hotel. Notwithstanding the foregoing, the Hotel reserves the right to pursue enforcement, collection, lien enforcement, or any legal remedy in any jurisdiction where Guest or Guest’s assets may be found. Nothing herein restricts selection of an arbitrator or administering forum located outside Live Oak County under Section 10.
21. ELECTRONIC SIGNATURES; UPDATES
21.1 Electronic Consent
Signatures, consents, acceptances, notices, clicks, assents, acknowledgments, and agreements may be provided electronically and have the same legal force and effect as originals.
21.2 Updates and Assent
The Hotel may update these terms prospectively by posting a revised version at https://emblazehotel.com/agreement. Your future booking, occupancy, entering a guest room, stay, extension, or use of Hotel services after posting constitutes acceptance of the updated Agreement. No update shall retroactively alter a dispute that arose before the effective date of the updated Agreement unless otherwise permitted by law and agreed by the parties.
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