EMBLAZE HOTEL

TERMS & CONDITIONS FOR ROOM RENTALS

https://emblazehotel.com/agreement
(“Agreement”)

Effective as of May 22, 2026

This Agreement governs reservations, bookings, payment authorizations, occupancy, room use, guest conduct, charges, and stays at Emblaze Hotel, a separate protected limited-liability series of Natalia Hospitality, LLC (the “Hotel”).

By booking, guaranteeing, paying for, signing a guest registration card, signing a folio/invoice, signing a credit card authorization, electronically accepting terms, booking through an Online Travel Agency, accepting or using a room key or key holder, entering or occupying a guest room, continuing to occupy a guest room after notice of this Agreement, using Hotel services, or otherwise accepting accommodations from the Hotel, You (“Guest,” “You,” “Your,” and/or “Booking Party”) irrevocably agree to this Agreement for Yourself and for all room occupants, invitees, representatives, agents, employees, contractors, guests, and persons associated with Your reservation or stay.

You irrevocably authorize billing to Your debit card, credit card, virtual card, bank card, corporate card, OTA payment method, third-party payment method, or other payment instrument (“Card”) in accordance with this Agreement and Your agreement with Your Card issuer.

1. PAYMENT, RESERVATIONS, CANCELLATIONS & CHARGES

1.1 Authorization

You authorize the Hotel to immediately pre-authorize and/or fully charge Your Card for all amounts due under this Agreement, including but not limited to room rates, taxes, fees, deposits, incidentals, extensions, damages, excessive cleaning, smoking/vaping violations, pet fees, missing items, out-of-service charges, chargeback-related losses, collection costs, and authorized ancillary services.

This authorization applies to confirmed reservations whether or not You check in, occupy the room, use all reserved nights, attempt cancellation, dispute the charges, initiate a chargeback, or otherwise fail to use the reserved accommodations.

Failure, decline, reversal, blocking, chargeback, or invalidity of a payment method does not cancel, void, reduce, or modify a confirmed reservation, and You remain personally and contractually responsible for all amounts due.

This authorization extends to written, verbal, electronic, digital, OTA-based, corporate, third-party, and online requests and instructions relating to Your reservation, stay, charges, extensions, or associated services.

1.2 Booking Party; Third-Party and Corporate Reservations

Any Guest staying in a room and/or any person or entity making, guaranteeing, arranging, authorizing, or paying for a reservation on behalf of another person remains responsible for the reservation and all charges arising from it.

A Booking Party, corporate lodging provider, employer, contractor, coordinator, travel arranger, OTA, representative, or third-party payer that authorizes a reservation or payment method remains responsible for payment obligations, cancellation obligations, no-show charges, damages, collection costs, and chargeback-related losses to the fullest extent permitted by law.

Guest occupancy by someone other than the Booking Party does not release the Booking Party or the primary Guest from liability.

Where more than one person or entity is responsible for a reservation, all responsible persons and entities are jointly and severally liable to the fullest extent permitted by law.

1.3 Fee Schedule and Operational Policies Incorporated

The Hotel maintains a Schedule of Fees & Operational Policies available at:

https://emblazehotel.com/fees

The Fee Schedule is incorporated into this Agreement by reference and forms part of the binding terms governing the reservation, occupancy, and/or stay.

The Fee Schedule may include, without limitation, early check-in fees, late check-out fees, pet fees, smoking/vaping/cannabis recovery fees, excessive cleaning fees, incidentals authorization policies, damage charges, room recovery charges, housekeeping service policies, and related operational policies.

By booking, guaranteeing, paying for, checking into, occupying, or remaining at the Hotel, You acknowledge and agree to the Fee Schedule then in effect.

The Hotel may update the Fee Schedule prospectively by posting a revised version online. The version in effect at the time the reservation is made, the stay occurs, or the charge arises shall govern, unless applicable law requires otherwise.

1.4 For Hotel Direct Reservations Only: 72-Hour Prior-to-Arrival Cancellation Policy

For original reservations made directly with the Hotel (by either booking directly through https://emblazehotel.com or by calling 361-786-0110 to make a reservation):  cancellations must be completed at least seventy-two (72) hours before the scheduled arrival date and time to avoid liability for charges associated with the reservation.

If a direct reservation is cancelled less than seventy-two (72) hours before the scheduled arrival date and time, or if the Guest fails to check in, the reservation becomes non-cancellable and non-refundable, and the Booking Party and/or Guest remains responsible for all charges for the entire reserved length of stay, including applicable taxes and fees.

Any direct reservation made less than seventy-two (72) hours before the scheduled arrival date and time is immediately non-cancellable, non-refundable, and non-modifiable upon booking and the Booking Party and/or Guest remains responsible for all charges for the entire reserved length of stay, including applicable taxes and fees.

Early departures, shortened stays, dissatisfaction, travel delays, changes of plans, voluntary departure, failure to occupy the room, or unused nights do not entitle You to any refund, credit, reduction, adjustment, or offset.

The Hotel relies on confirmed reservations by removing room inventory from availability and foregoing other booking opportunities.

1.5 Online Travel Agency (OTA) Reservations

Reservations made through third-party booking platforms are governed exclusively by the terms and conditions presented at the time of booking through such platform.

For this Hotel, OTA reservations are incentivized for the OTA to sell our room inventory and are expressly non-cancellable, non-refundable, and non-modifiable immediately upon confirmation and/or payment, as disclosed at the time of booking through the OTA.

Due to operational limitations associated with OTA reservations, the Hotel will NOT modify, cancel, refund, or override reservations made through an OTA. Notwithstanding, any changes or requests must be directed to the OTA and will remain strictly subject to the terms agreed to at the time of booking.

By completing a reservation through an OTA, the Booking Party acknowledges and accepts these terms and agrees that the Hotel is relying on these strict terms in accepting the reservation.

1.6 Cancellation Procedure and Effectiveness

Cancellation and/or modification rights, if any exist, are strictly governed by Sections 1.4 and 1.5 and by the applicable booking channel.

For cancellations and/or modifications that are expressly permitted herein, any request to cancel or modify a reservation constitutes a request only and is not effective unless and until the Hotel or applicable OTA confirms the cancellation or modification in writing in accordance with the procedures governing that reservation.

OTA reservations are not cancellable, modifiable, or refundable once booked.

The Hotel’s internal reservation system records, audit logs, booking records, folios, call logs, transaction histories, correspondence, and business records shall control for purposes of determining reservation status, cancellation status, modification history, charges, and Guest liability, absent clear and convincing evidence of material error.

Verbal communications, including telephone calls, do not alone constitute proof of cancellation absent corresponding written confirmation from the Hotel or applicable booking channel.

No cancellation, modification, reduction, waiver, refund, or credit shall be effective unless authorized by Hotel management in writing or confirmed through the applicable booking channel.

1.7 No Early Departure; No Refunds for Unused Nights

You hereby accept that the Hotel does not provide refunds, credits, offsets, or reductions for early departure, unused nights, shortened stays, voluntary departure, delayed arrival, or failure to occupy the room.

If Your plans are uncertain, You should book only the exact number of nights You are prepared to pay for under the applicable reservation terms. There are no refunds for shortened stays.

1.8 Payment Disputes, Chargebacks, Reversals, and Other Claims

You agree to make reasonable efforts to contact the Hotel in writing regarding billing concerns before initiating a payment dispute, chargeback, retrieval request, reversal, fraud claim, or similar payment dispute whenever reasonably possible.

If a payment dispute, chargeback, retrieval request, reversal, “fraud” claim, or similar payment dispute process is initiated regarding charges arising from the reservation, occupancy, stay, damages, fees, or obligations under this Agreement or the Fee Schedule, You remain contractually responsible for all legitimately incurred charges and obligations arising from the reservation or stay, regardless of the outcome of any card-network, bank, processor, or payment dispute determination.

A bank, processor, card-network, or issuing-bank reversal does not determine whether the underlying Hotel charges were validly incurred under this Agreement.

To the fullest extent permitted by law, You remain responsible for reasonable merchant processing fees, chargeback fees, administrative expenses, representment costs, collection costs, arbitration costs, attorneys’ fees, and related losses incurred by the Hotel arising from such dispute, reversal, or collection effort.

This Section applies including, but not limited to, circumstances involving unauthorized use of a third-party card, stolen-card claims, corporate-card disputes, chargeback schemes, declined payment methods, blocked payment methods, or cardholder fraud claims where the Hotel provided accommodations, held inventory, or otherwise incurred losses in reliance on the reservation.

1.9 Collection Costs

You remain personally responsible for unpaid balances and all costs of collection, including reasonable attorneys’ fees, collection agency fees, arbitration costs, administrative costs, court costs, filing fees, service fees, and costs incurred responding to chargebacks or payment disputes to the fullest extent permitted by law.

2. PERSONAL PROPERTY; VALUABLES; VEHICLES; LOST & FOUND; LIEN

2.1 Personal Property, Valuables, Vehicles, and Parking at Your Risk

A secure safe or vault may be available upon request; guest rooms include suitable locks and/or bolts. You are urged to secure valuables including cash, jewelry, electronics, documents, medication, personal effects, and other property.

You assume responsibility for the safekeeping of Your property, valuables, vehicle, and vehicle contents.

Parking is provided solely as a convenience and remains at Your own risk.

To the fullest extent permitted by law, the Hotel shall not be responsible for theft, loss, vandalism, or damage to personal property, valuables, vehicles, or vehicle contents.

As a material condition for being allowed to park on Hotel property and/or bring personal property onto Hotel property, You agree to hold the Hotel harmless from claims relating to personal property, valuables, vehicles, or vehicle contents.

2.2 Lost & Found; Property Left Behind

Items left behind may be stored for a reasonable period and thereafter discarded, donated, or otherwise disposed of.

Return shipment may be arranged at Your request and expense.

The Hotel has no obligation to insure, preserve indefinitely, ship, track, or safeguard items left behind beyond what is required by law.

Property left, abandoned, or remaining on the premises may be held at the owner’s risk to the fullest extent permitted by law.

2.3 Possessory Lien; Property Held for Unpaid Amounts

To the extent permitted by law, the Hotel hereby exercises any possessory lien, statutory lien, common-law lien, retention right, or other available remedy against items left, abandoned, stored, or remaining on the premises for unpaid and/or uncollected amounts due.

3. CHECK-IN, CHECK-OUT, EXTENSIONS & REQUIREMENTS

3.1 Times

Check-In: 4:00 p.m. Central Time
Check-Out: 11:00 a.m. Central Time

Early check-in and late check-out are not guaranteed and remain subject to room availability, housekeeping status, staffing levels, operational considerations, and management approval.

Applicable early check-in and late check-out charges are stated in the Fee Schedule.

3.2 Extensions

Requests for extension must be made before 11:00 a.m. on the scheduled checkout day and remain subject to availability, management approval, payment authorization, and the Hotel’s then-current rates which are advertised on the Hotel’s website, unless the Hotel in its sole written discretion agrees to extend a discounted rate for Your stay.

No extension and/or discount is effective unless approved by the Hotel.

3.3 Registration; Age; Identification; All Occupants; Deposit

The primary registrant must be at least eighteen (18) years of age, present valid government-issued photo identification, and present a valid Card in the registrant’s name unless the Hotel approves a third-party or corporate payment arrangement.

Prepayment of room charges, partial payment, OTA payment, corporate payment, or third-party payment does not waive the Hotel’s identification, registration, Card, deposit, incidental authorization, security authorization, or verification requirements as conditions of check-in and occupancy.

All room occupants must be registered with the Hotel. All adult occupants are required to present valid government-issued photo identification. Unregistered occupants, unauthorized visitors, false names, or occupancy-limit violations may result in denial of access, refusal of keys, removal, termination of occupancy, and/or additional charges.

The Hotel may require additional verification, deposits, incidental authorizations, security authorizations, or pre-authorizations in its sole discretion.

The Hotel may deny check-in, deny occupancy, terminate occupancy, or require alternate payment if identification, registration, authorization, payment, or verification requirements are not satisfied. The primary Guest, Booking Party, and/or registrant remains responsible for all occupants, visitors, invitees, persons associated with the room or reservation, and all amounts due to the Hotel, including where an occupant, visitor, or invitee is denied access or removed under this Section.

3.4 Late Check-Out

Unauthorized late check-out may incur additional charges up to an additional night at the Hotel’s then-current advertised rate on the Hotel’s website plus applicable taxes and fees.

Unauthorized occupancy beyond checkout time may also result in termination of guest privileges and removal consistent with applicable law.

4. ROOM CONDITION; HOUSEKEEPING; ROOM ENTRY

4.1 Inspection; Reporting Defects; Sole Remedy

You hereby agree to report any apparent health, safety, cleanliness, maintenance, or quality concern to the front desk as soon as reasonably possible, but no later than thirty (30) minutes of check-in, to request a room change or service correction.

Subject to availability and to the fullest extent permitted by law, Your sole remedy for apparent room defects shall be a room change, repair attempt, or service correction.

Failure to timely report apparent concerns constitutes acceptance of the room condition for the remaining duration of the stay.

4.2 Housekeeping Services

Housekeeping frequency, linen exchange, towel exchange, inspections, and room servicing may vary depending on occupancy levels, staffing, operational considerations, room type, room condition, and length of stay.

The Hotel does not guarantee daily housekeeping service.

For extended stays, housekeeping will generally be provided periodically rather than daily. Towel or linen exchange may be available upon request during designated housekeeping hours, subject to staffing, availability, and Hotel procedures.

Additional operational details regarding housekeeping services may be stated in the Fee Schedule.

4.3 Room Entry; Privacy Signs; Privacy Notices

The Hotel respects guest privacy, but guest privacy signs, do-not-disturb signs, “room occupied,” “privacy” notices, magnets, or similar notices do not prevent the Hotel from entering an occupied room when entry is reasonably necessary.

The Hotel reserves the right to enter occupied rooms at reasonable times for housekeeping, maintenance, repairs, inspections, safety checks, welfare checks, security concerns, pest-control measures, policy enforcement, suspected violations, emergencies, sanitation concerns, damage prevention, operational needs, or other lawful Hotel purposes.

In emergencies, suspected policy violations, safety concerns, law-enforcement matters, welfare concerns, property threats, or circumstances requiring immediate attention, the Hotel may enter without prior notice to the fullest extent permitted by law.

Refusal to permit reasonable room entry may result in denial of service, termination of occupancy, refusal of extension, removal, or other lawful action.

5. IN-ROOM ENTERTAINMENT & AMENITIES

5.1 Disclaimer

Television, streaming, internet, Wi-Fi, appliances, laundry facilities, kitchen facilities, and other amenities are provided without warranty regarding availability, compatibility, speed, uninterrupted operation, quality, or performance and may be modified, interrupted, restricted, unavailable, or discontinued without notice.

Amenities are provided for lawful personal guest use only and may be subject to operational limits, safety limits, staffing limits, maintenance, or other Hotel rules.

6. PET POLICY

6.1 Approval; Fees

Pet stays are permitted only with Hotel approval and subject to Hotel rules, operational limitations, and the Fee Schedule.

Applicable pet fees, pet authorization holds, and pet-related charges are stated in the Fee Schedule.

6.2 Responsibility

Pet stays remain subject to the Hotel’s discretion and may be denied, conditioned, or revoked for hygiene, policy, disturbance, allergy, damage, pest, odor, sanitation, or safety concerns.

You remain responsible for all pet-related damages, odor remediation, pest treatment, flea treatment, sanitation costs, excessive cleaning, disturbances, loss-of-use charges, and other pet-related losses.

Unauthorized pets may result in additional charges, termination of occupancy, removal of the animal, or other lawful action.

7. NON-SMOKING / NON-VAPING

7.1 Prohibition; Fees

The entire Hotel is non-smoking and non-vaping unless expressly designated otherwise in writing by Hotel management.

Smoking, vaping, marijuana, cannabis, or use of any odor-producing substance in prohibited areas may result in room recovery fees, cleaning fees, odor remediation charges, ozone treatment charges, out-of-service room charges, excessive cleaning charges, and additional damages reasonably incurred by the Hotel as stated in the Fee Schedule.

8. TEMPORARY TRANSIENT OCCUPANCY; NO TENANCY; NO PERMANENCY; IMMEDIATE REMOVAL; INDEMNITY

8.1 Transient Guest Status Only; Irrevocable Waiver of Tenancy and/or Permanency

You acknowledge and agree that You are at all times a temporary transient hotel guest and not a tenant, resident, permanent occupant, leaseholder, or homestead claimant under any theory of law.

Regardless of length of stay — including stays of thirty (30) or more consecutive days — or any tax classification as a “permanent” guest for occupancy-tax purposes only, You irrevocably waive any right to claim any form of real permanency, tenancy, leasehold, homestead, or residential occupancy status.

As a material condition of being permitted to stay, You accept and agree that Your occupancy is solely as a temporary transient hotel guest and not as a permanent guest and/or residential tenant under any theory.

8.2 Immediate Vacatur; Trespass; Law Enforcement Assistance

The Hotel may terminate guest privileges and require immediate vacatur for nonpayment, payment failure, policy violations, fraud, chargeback activity, refusal to comply with lawful directives, safety or security concerns, unauthorized occupancy, unlawful conduct, disruptive behavior, damage, threats, harassment, or in the Hotel’s reasonable discretion for operational or security reasons.

Upon notice, You shall immediately vacate.

If You fail to vacate, You acknowledge and accept loss of guest status and consent to removal as a trespasser consistent with applicable law, including the Hotel’s right to seek law enforcement assistance and/or injunctive relief.

8.3 Indemnification

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS THE HOTEL, ITS PROTECTED SERIES, PARENT, AFFILIATES, OWNERS, MANAGERS, MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LOSSES, DAMAGES, COSTS, FINES, PENALTIES, LIABILITIES, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING FROM OR RELATED TO:

(A) YOUR RESERVATION, OCCUPANCY, CONDUCT, PAYMENT OBLIGATIONS, OR BREACH OF THIS AGREEMENT OR HOTEL RULES;

(B) YOUR FAILURE TO VACATE UPON TERMINATION OF GUEST PRIVILEGES;

(C) DAMAGE, DISTURBANCE, UNLAWFUL ACTIVITY, FRAUD, PAYMENT DISPUTES, CHARGEBACKS, OR POLICY VIOLATIONS CAUSED BY YOU OR ASSOCIATED PERSONS;

(D) ANY ALLEGATION THAT YOUR REMOVAL, TERMINATION OF OCCUPANCY, OR ROOM ENTRY CAUSED YOU HARM.

9. DATA USE & COMMUNICATIONS

9.1 Consent

You consent to the Hotel’s use of Your personal information for billing, fraud prevention, operational, administrative, security, legal, collection, marketing, and guest-service purposes consistent with applicable law.

If You provide a mobile number or email address, You consent to transactional communications relating to Your reservation, payment, balance, stay, policies, disputes, and Hotel services.

You may opt out of marketing communications as permitted by law, but transactional and legal communications will continue as necessary.

10. ARBITRATION; ONLINE DISPUTE RESOLUTION; NO COURT/JURY; NO CLASS PROCEEDINGS

10.1 Agreement to Arbitrate; Scope

To the fullest extent permitted by law, any claim or controversy arising out of or relating to this Agreement, the Fee Schedule, Your reservation, Your stay, occupancy, removal, room entry, payment obligations, charges, damages, policies, services, or related matters not resolved informally shall be resolved exclusively through final and binding arbitration on an individual basis, except for court proceedings expressly permitted under Section 20.

10.2 Online Arbitration Administrator; Rules; Remote Proceedings

Arbitration shall be administered by Ejudicate, Inc. d/b/a BRIEF (“BRIEF”) under its then-current rules, with document-only and remote proceedings by default to the fullest extent permitted by law.

The parties agree that arbitration may be conducted through electronic filings, document submissions, written statements, video conference, telephone conference, or other remote procedures, as determined by the arbitration administrator and arbitrator.

No in-person hearing shall be required unless the arbitrator determines that an in-person hearing is legally required or necessary for fundamental fairness.

10.3 Fallback Administrator

If BRIEF is unwilling or unable to administer or complete the arbitration, or if the dispute is not suitable for BRIEF administration, arbitration shall proceed before:

(a) the American Arbitration Association under its applicable rules;

(b) if AAA is unavailable, JAMS under its applicable rules; or

(c) if both are unavailable, an arbitrator appointed by a court of competent jurisdiction under applicable arbitration law.

Remote proceedings shall remain the default unless prohibited by applicable law or the governing arbitration rules.

10.4 Fees; Remedies; Written Decision

The arbitrator may award any remedy available under applicable law and shall issue a reasoned written decision.

A Guest shall pay no more in filing fees than would be due to file a civil action in a Texas state court, unless applicable law permits otherwise. Other arbitration fees may be allocated consistent with applicable law, the administrator’s rules, and the arbitrator’s award.

To the fullest extent permitted by law and this Agreement, the Hotel may recover unpaid balances, filing fees, administrative fees, arbitration fees, collection costs, attorneys’ fees, chargeback-related costs, and other recoverable amounts.

10.5 No Court or Jury; No Class / Representative Proceedings

YOU WAIVE ANY RIGHT TO A COURT OR JURY TRIAL FOR COVERED DISPUTES, EXCEPT FOR COURT PROCEEDINGS EXPRESSLY PERMITTED UNDER SECTION 20.

To the fullest extent permitted by law:

(a) no arbitration shall be joined with any other proceeding;

(b) no claim shall be arbitrated on a class, collective, or representative basis; and

(c) no claim may be brought in a representative capacity on behalf of others or the general public.

Claims must be brought solely on an individual basis.

11. LIMITATION OF HOTEL LIABILITY; EXCLUSIVE REMEDIES

Except for liability that cannot legally be limited, including non-waivable rights under applicable law, the following limitations apply to all claims asserted against the Hotel.

11.1 No Consequential, Special, Incidental, Punitive, or Exemplary Damages

To the fullest extent permitted by law, the Hotel shall not be liable for any indirect, incidental, consequential, special, reliance, lost-profit, loss-of-use, emotional-distress, punitive, exemplary, or similar damages arising out of or relating to any reservation, stay, occupancy, service issue, amenity issue, billing issue, room condition, housekeeping issue, internet issue, interruption, removal, denial of service, cancellation, or related matter.

11.2 Service, Amenity, Room-Condition, and Dissatisfaction Claims

For any claim arising from room condition, housekeeping, maintenance, amenities, internet, television, service interruption, dissatisfaction, inconvenience, loss of enjoyment, delay, or similar service-related issue, Guest’s exclusive remedy shall be a room change, repair attempt, service correction, or discretionary accommodation as determined solely and exclusively by the Hotel.

If a monetary remedy is explicitly and legally required and/or awarded, the Hotel’s maximum liability for such claim shall not exceed the lesser of:

(a) one night’s room rate actually paid for the affected room, excluding taxes, fees, deposits, incidentals, pet fees, and ancillary charges; or

(b) the amount actually paid for the specific affected service, charge, or night giving rise to the claim.

11.3 Billing Error or Overcharge Claims

For any proven billing error or unauthorized overcharge caused by the Hotel, Guest’s exclusive monetary remedy shall be limited to correction, reversal, or refund of the specific erroneous charge actually paid to the Hotel.

No billing dispute shall entitle Guest to a refund, credit, offset, or cancellation of unrelated valid charges.

11.4 Amounts Owed to Hotel Not Limited

For avoidance of doubt, this Section limits only claims asserted against the Hotel. It does not limit, reduce, waive, discharge, or cap any amounts owed to the Hotel by any Guest, Booking Party, occupant, third-party payer, corporate lodging provider, OTA, representative, invitee, or responsible person or entity.

12. NON-WAIVABLE RIGHTS PRESERVED

12.1 No Waiver of Non-Waivable Rights

Nothing in this Agreement waives or limits any right or remedy that cannot legally be waived under applicable law, including mandatory and unwaivable consumer-protection rights.

13. SEVERABILITY; REFORMATION

13.1 Severability

If any provision is held invalid or unenforceable, it shall be reformed and enforced to the maximum extent permitted, and the remainder shall continue in full force and effect.

14. HOUSE RULES; CONDUCT; RIGHT TO REFUSE SERVICE

14.1 House Rules; Prohibited Conduct

You shall comply with all posted, published, or provided Hotel rules, including quiet hours, occupancy limits, sanitation standards, parking rules, payment rules, conduct standards, safety rules, and prohibitions on parties, nuisance, harassment, threats, illegal activity, tampering with safety equipment, smoking/vaping violations, unauthorized pets, or use of the room for commercial or unlawful purposes.

Violations may result in additional charges, refusal of service, immediate removal, and/or referral to law enforcement.

14.2 Right to Refuse / Terminate

The Hotel may refuse service, deny occupancy, terminate a stay, refuse extension, restrict access, or require removal for safety, security, fraud prevention, payment, operational, legal, or policy reasons, or for conduct that, in the Hotel’s reasonable judgment, endangers persons or property or materially interferes with Hotel operations or guest comfort. You still remain responsible for the full amount due to the Hotel for the entire length of Your stay.

15. DAMAGE; EXCESSIVE CLEANING; FEES

15.1 Damage & Loss

You remain responsible for the cost to repair or replace damaged property, missing items, nuisance-triggered emergency responses, pest treatment, odor remediation, excessive cleaning, biohazard cleanup, room recovery, out-of-service charges, and related losses.

15.2 Fees

Applicable fees may include, without limitation, unauthorized late check-out charges, smoking/vaping/cannabis recovery fees, pet remediation charges, excessive cleaning fees, damage charges, missing-item charges, loss-of-use charges, and prohibited-item removal costs.

The Hotel may charge such amounts to the Card on file to the fullest extent permitted by law.

Specific fee amounts may be stated in the Fee Schedule.

16. WI-FI / INTERNET USE

16.1 Acceptable Use; No Warranty

Internet access, if provided, is for lawful personal use only and is provided as-is without warranty.

The Hotel may manage bandwidth, restrict devices or content, suspend access, monitor for security purposes, or terminate internet access for misuse, unlawful conduct, excessive bandwidth use, security concerns, or operational reasons.

17. FORCE MAJEURE; SERVICE INTERRUPTIONS

17.1 Events Beyond Control; Accommodations Remedy

The Hotel shall not be liable for failures, interruptions, cancellations, closures, delays, reduced services, denied access, relocation, or modified operations caused by events beyond the Hotel’s reasonable control, including but not limited to power or utility outages, severe weather, public emergencies, governmental orders, disasters, supply disruptions, labor disruptions, strikes, security threats, public health events, third-party failures, or similar events.

During such events, the Hotel may cancel, suspend, relocate, or modify reservations, accommodations, amenities, housekeeping, services, or operations.

Once the force majeure event has ceased, the Hotel may, at its election, provide reasonable substitute accommodations or comparable stay credits for unused prepaid nights affected, subject to availability and within a reasonable time window, in full satisfaction of the Hotel’s obligations.

No refunds shall be required except where explicitly mandated by applicable law.

18. SERIES-LIMITED LIABILITY; NO RECOURSE BEYOND PROTECTED SERIES

18.1 Limited Recourse

To the maximum extent permitted by law, any claim, right, remedy, and/or recovery relating to Your reservation, stay, occupancy, payment, removal, room entry, services, and/or this Agreement is limited exclusively to the assets of Emblaze Hotel as a protected series and shall not extend to the assets of Natalia Hospitality, LLC, any parent, other protected series, affiliate, member, manager, owner, officer, employee, or agent in their separate capacities.

This provision is a material condition of the Hotel’s willingness to provide lodging.

19. CONFLICTS; ONLINE TERMS CONTROL; POSTED NOTICES

19.1 Online Terms Control

The terms published at https://emblazehotel.com/agreement constitute the definitive and controlling version of this Agreement.

To the extent any invoice, folio, registration card, signage, printed material, employee statement, email, oral statement, text message, or other communication conflicts with these online terms, these online terms shall control to the maximum extent permitted by law.

For OTA reservations, the OTA terms presented at the time of booking shall control as to OTA-specific cancellation, refund, payment, and modification terms to the extent required by the OTA booking process or applicable law.

No employee, agent, vendor, third party, or representative is authorized to waive, modify, override, or contradict this Agreement unless expressly authorized in writing by an officer of the Hotel.

19.2 Posted Notices; Key Holders; Printed Copies

The Hotel may provide notice of this Agreement and/or the Fee Schedule through registration cards, folios, invoices, credit card authorizations, booking confirmations, key holders, posted notices, room-door notices, in-room notices, website disclosures, QR codes, emails, text messages, and other communications.

Use of a room key, acceptance of a key holder, entry into a guest room, continued occupancy of a guest room, or use of Hotel accommodations after notice of this Agreement constitutes acceptance of this Agreement to the fullest extent permitted by law.

Printed copies of the Agreement and Fee Schedule are available at the front desk upon request. The online Agreement and online Fee Schedule constitute the definitive and controlling versions, except where applicable law or controlling OTA booking terms require otherwise.

20. GOVERNING LAW; VENUE FOR PERMITTED COURT PROCEEDINGS

20.1 Governing Law; Venue

This Agreement is governed by the laws of the State of Texas.

For any court action permitted under this Agreement, including actions to enter, confirm, vacate, modify, or enforce an arbitration award, obtain temporary, preliminary, or permanent injunctive relief, recover possession, address trespass or removal, enforce a lien, collect an arbitration award, or seek other court remedies not required to be arbitrated, the preferred venue is in state or federal courts located in Live Oak County, Texas, and the parties consent to personal jurisdiction there.

Nothing herein restricts selection of an arbitrator or administering forum located outside Live Oak County under Section 10.

21. ELECTRONIC SIGNATURES; UPDATES

21.1 Electronic Consent

Signatures, consents, acceptances, notices, clicks, assents, acknowledgments, and agreements may be provided electronically and have the same legal force and effect as originals.

21.2 Updates and Assent

The Hotel may update these terms prospectively by posting a revised version at:

https://emblazehotel.com/agreement

Your future booking, occupancy, entering a guest room, stay, extension, or use of Hotel services after posting constitutes acceptance of the updated Agreement.

No update shall retroactively alter a dispute that arose before the effective date of the updated Agreement unless otherwise permitted by law and agreed by the parties.

22. ENTIRE AGREEMENT

22.1 Entire Agreement

This Agreement, together with the incorporated Fee Schedule and any reservation-specific written terms, constitutes the entire understanding regarding Your reservation, payment obligations, occupancy, and stay and supersedes prior communications on that subject.

23. SURVIVAL

23.1 Survival

Cancellation, modification, expiration, no-show, early departure, check-out, termination of occupancy, payment reversal, chargeback, or completion of the reservation or stay shall not affect any rights, remedies, obligations, limitations, authorizations, waivers, or liabilities that accrued before such event or that by their nature are intended to survive.

Without limiting the foregoing, Sections 1, 2, 3, 4, 8, 9, 10, 11, 12, 13, 15, 17, 18, 19, 20, 21, 22, and 23, in their entireties, together with the incorporated Fee Schedule provisions relating to payment authorizations, fees, damage, loss, housekeeping/room-entry disputes, management discretion, updates, and unpaid obligations, shall survive cancellation, modification, expiration, no-show, early departure, check-out, termination of occupancy, payment reversal, chargeback, and completion of the reservation or stay, in perpetuity to the maximum extent permitted by law.